As your landlord, by law, under the Gas Safety Regulations, we have to make sure your home has a current Gas Safety Certificate and that appliances (such as your boiler) are serviced at least every 12 months.
It is essential that you allow our engineers access to your home once a year to carry out these checks. We are there to keep you and your family safe.
Regular servicing also ensures your appliances run as efficiently as possible, often saving you money too.
Sometimes people aren't around when we want to call, so we will always talk to you to make an appointment which suits you, even on evenings and weekends, and will take extra time to help and support anyone who is vulnerable.
We hope you understand the importance of these checks and recognise why, on the very rare occasion tenants won't allow our engineers access, we may have to take action to gain entry. Of course, this will always be the last resort because we would always much rather work with you to keep you safe.
For more information on gas safety, contact us.